Our returns policy is separated into two categories:
Returns for non-customised products -
We accept all returns within 14 days from receipt of your goods.
To begin the returns process simply contact us on 01244 377135 or email@example.com
We can offer full refund or replacement on returned items.
Return postage costs are to be covered by the customer.
Returns for customised goods -
Under EU & UK legislation, we cannot accept returns on customised products, unless the products are proven to be faulty.
We offer a full quote and artwork / print approval on all customised orders before we begin production.
We do not produce customised goods without your artwork approval.
Once approved, we can no longer accept a return request unless the items received are faulty / not fit for purpose.